 | Who is Certificate Services, LLC? | Why ODC? | <p><span style="font-family: "Segoe UI Light", sans-serif; font-size: 14.6667px;">Founded in Boston in 2016, Certificate Services, LLC designed and built OnDemandCerts.Com for one of the nation’s leading condominium insurance providers. The OnDemandCerts.com software provides agencies with a leading-edge configurable Certificate of Insurance issuance solution.</span></p> | View Answer |
| How can I contact OnDemandCerts? | Why ODC? | <div style="text-align: left;"><span style="font-family: "Segoe UI Light", sans-serif; font-size: 14.6667px;">You can call OnDemandCerts at 833-237-8123 or email us at customerservice@OnDemandCerts.com</span></div> | View Answer |
| Why should I outsource Certificate of Insurance requests to OnDemandCerts.Com? | Why ODC? | <p><span style="font-family: "Segoe UI Light", sans-serif; font-size: 14.6667px;">Certificates of Insurance issuance can be a tedious and time consuming task. By using OnDemandCerts.com, your staff is freed to focus on other tasks while at the same time feeling confident that each COI meets the strictest standards.</span></p> | View Answer |
| Will our certificate issuance requirements become more efficient? | Why ODC? | <div><span style="font-family: "Segoe UI Light", sans-serif; font-size: 14.6667px;">Yes. Having OnDemandCerts.com process your certificates provides you with access to cutting edge software eliminating the need to invest in your own IT infrastructure, which will likely require additional employee training. Your staff can focus on providing other services to their clients, servicing more package policies with fewer staff hours, and creating revenue-generating activities. Your staff can forward incoming certificate request calls to our dedicated call center which will professionally direct your clients to a solution.</span></div> | View Answer |
| Will our agency benefit from cost savings using OnDemandCerts.Com? | Why ODC? | <p style="font-family: "Segoe UI Light", sans-serif; margin: 0px 0px 0px 46px; font-size: 14.6667px; text-align: left;">Yes. Using OnDemandCerts.Com will help you avoid hiring more resources and investing in additional infrastructure.</p> | View Answer |
| How will our Agency benefit by using OnDeamandCerts.Com? | Why ODC? | <p style="font-family: "Segoe UI Light", sans-serif; margin: 0px 0px 0px 86px; font-size: 14.6667px; text-align: left;">OnDemandCerts.Com will reduce the workload for your employees, reduce package update time and reduce input errors. Policy Renewals are accomplished with a few clicks, allowing review of existing certificates which can be sent automatically to the last known recipient.</p> | View Answer |
| What security measures are in place to protect our data and our client’s data? | Why ODC? | <p style="margin: 0px 0px 0px 86px; font-size: 14.6667px; font-family: "Segoe UI Light", sans-serif; text-align: left;">OnDemandCerts.Com uses a secured state-of-the-art data center maintained by Microsoft. All communication is encrypted with SSL 256-bit and we do not store credit card numbers. </p> | View Answer |
| Can our clients generate their own certificates? | Why ODC? | <p style="margin: 0px 0px 0px 86px; font-size: 14.6667px; font-family: "Segoe UI Light", sans-serif; text-align: left;">Yes. Once you enter the coverage information into the master certificate, your clients can simply log into OnDemandCerts.com, provide the certificate holder information and request the certificate, which is then emailed to the holder and to your agency. Your clients cannot modify coverage in the master certificate. </p> | View Answer |
| Can our clients request a certificate during non-business hours? | Why ODC? | <p style="font-family: "Segoe UI Light", sans-serif; margin: 0px 0px 0px 86px; font-size: 14.6667px; text-align: left;">Yes. OnDemandCerts.com is available 24 hours a day, 7 days a week and 365 days a year. There is no down time.</p> | View Answer |
| What about Policy Packages and Declaration Pages? | Why ODC? | <p style="font-family: "Segoe UI Light", sans-serif; margin: 0px 0px 0px 86px; font-size: 14.6667px; text-align: left;">Optionally, Policy Package or Declaration Page uploads can be included. An upload request is generated if that package has not already been uploaded. You will benefit with around the clock certificate issuance capabilities. Your clients will have access to our dedicated call center which will professionally direct your clients to a solution.</p> | View Answer |
| Is OnDemandCerts.com scalable? | Why ODC? | <div style="text-align: left;"></div><p style="margin: 0px 0px 0px 86px; font-size: 14.6667px; font-family: "Segoe UI Light", sans-serif; text-align: left;">Certificates of Insurance issuance can be a tedious and time consuming task. Your in-house staff can only process a fixed volume of requests in a certain period of time, but our service can rise to meet any increase in demand.</p> | View Answer |
| Login/Password Help. I forgot my password. | Login | If you have forgotten your password, please click on the 'forgot password?' link on the Login page. | View Answer |
| Where can I find the information for my Association? | Registration | To locate your assocation, please enter your zip code and a keyword from your Association name.<br />
Your association name is available from your Management Company or Real Estate Agent, it is also listed in your Association Covenants or By Laws | View Answer |
| Where do I find my Certificate Holder (Lender) Information? | Cert Holder/Lender | Your Certificate Holder (Lender) information can be found on the Request for Evidence of Insurance notice from your mortgage company. If you are purchasing a new property or refinancing a property, your mortgage broker can provide this information. | View Answer |
| Required Information for successful Certificate Creation | Cert Association | <ol><li>Association Name - from association Covenants, Property Manager or Real Estate Agent</li><li>Association Zip Code - from association Covenants, Property Manager or Real Estate Agent</li><li>Property Owner Name and Property Address - from property owner and/or borrower</li><li>Property Owner Email and Phone Number - from property owner and/or borrower</li><li>Lender Name and Address - from Lender (Mortgage Company) or Mortgage Broker</li><li>Lender Email or Fax Number</li><li>Lender Legal Clause, eg: ISAOA, ATIMA, etc.</li><li>Loan Number - from Lender (Mortgage Company) or Mortgage Broker</li></ol><p><br /></p> | View Answer |
| What is a Mortgage Clause? | Cert Holder/Lender | <p style="margin: 0in 0in 0pt;"><span style="font-family: Arial; font-size: 14pt;">A mortgage clause is the name of the lender, the address, loan number, and often any additional legal language such as ATIMA and/or ISAOA. </span></p> | View Answer |
| How much do Certificates Cost? | Payment | <p><span style="color: #1f497d; font-family: "Calibri","sans-serif","Times New Roman"; font-size: 14pt;"><span style="color: #000000;">Many certificates are free, some have a cost. Cost varies by Association, with a maximum cost of $29.95. </span></span></p> | View Answer |
| How can I obtain future renewal certificates? | Cert Association | <p><span style="color: #1f497d; font-family: "Calibri","sans-serif","Times New Roman"; font-size: 11pt;"><span style="font-family: Arial;"><span style="font-size: 14pt;"><span style="color: #000000;">Any previously ordered certificate will be automatically updated once the Association’s renewal policy has been ordered, and a copy will be forwarded to the lender</span></span></span></span></p><p><span style="font-size: 14pt;"><span style="font-family: Arial;"><span style="color: #000000;">If you require an additional copy of any existing certificate, we will be happy to provide you a complimentary copy. You can either log into your OnDemandCerts account and choose one of your previously ordered certificates, or you can contact us and we will assist you with your request.</span></span></span></p><p><span style="color: #1f497d; font-family: "Calibri","sans-serif","Times New Roman"; font-size: 11pt;"><span style="color: #1f497d; font-family: Calibri; font-size: 12pt;"><span style="font-family: Times New Roman;"><span style="font-family: Arial;"><span style="font-size: 14pt;"><span style="color: #000000;">Please note that we can only provide renewal certificates once the Association has ordered the new term. If the renewal term is not available, please contact the Association.</span></span></span></span></span></span></p> | View Answer |
| I am a mortgage broker or lender and order multiple certificates for my clients. How can I keep it all organized? | Cert Association | <p><span style="color: #000000;"><span style="font-size: 14pt;">In your OnDemandCerts account you will be able to view and print any previously ordered certificate as well as succeeding renewals. Certificates will be sorted by order in which you hove purchased it; simply choose the corresponding certificate.</span></span></p><p><span style="font-family: Calibri; font-size: 12pt;"><span style="font-family: Times New Roman;"><span style="color: #1f497d; font-family: Calibri; font-size: 12pt;"><span style="color: #000000;"><span style="font-family: Times New Roman;"><span style="font-size: 14pt;"><span style="font-family: Arial;">Please note that renewal certificates will be automatically issued once the Association has ordered the new policy term. </span></span></span></span></span></span></span></p> | View Answer |
| Why do I need to pay for a Certificate when my Association has already paid for the policy? | Payment | Your master policy is written for the common areas of the building. Your Lender requires a certificate specific to your Unit and Loan Number. | View Answer |
| I have already purchased this Certificate, why am I being charged again? | Payment | Certificates are specific to a Loan, Property and Insurance policy. If you have previously purchased a certificate for this Loan and Property, please complete <a title="Request for Credit" href="/secure/CreditRequest.aspx" target="_blank">a 'Request for Credit' form, by clicking here.</a> Credit Requests are processed in the order received. Our goal is to complete the processing within 5 business days. In some cases, additional information may be requested to assist in processing. | View Answer |
| My Certificate has an Expiration Date in the near future, how do I get another one? | Cert Association | The most recent Policy is used to create your Certificate when it is ordered through our website. In some cases the policy has not yet renewed for the following term. You may wish to follow up with the Management Company or Listing Real Estate Agent. When the policy does renew, a fresh certificate will be emailed to the registered user on this site and to the lender of record. | View Answer |