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Frequently Asked Questions

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ExpandLogin/Password Help. I forgot my password.LoginIf you have forgotten your password, please click on the 'forgot password?' link on the Login page.View Answer
ExpandWhere can I find the information for my Association?RegistrationTo locate your&nbsp;assocation, please enter your zip code and a keyword from your Association name.<br /> Your association name is available from your Management Company or Real Estate Agent, it is also listed in your Association Covenants or By LawsView Answer
ExpandWhere do I find my Certificate Holder (Lender) Information?Cert Holder/LenderYour Certificate Holder (Lender) information can be found on the Request for Evidence of Insurance notice from your mortgage company.&nbsp; If you are purchasing a new property or refinancing a property, your mortgage broker can provide this information.&nbsp;View Answer
ExpandRequired Information for successful Certificate CreationCert Association<ol><li>Association Name - from association Covenants, Property Manager or Real Estate Agent</li><li>Association Zip Code&nbsp; - from association Covenants, Property Manager or Real Estate Agent</li><li>Property Owner Name and Property Address - from property owner and/or borrower</li><li>Property Owner Email and Phone Number&nbsp; - from property owner and/or borrower</li><li>Lender Name and Address - from Lender (Mortgage Company) or Mortgage Broker</li><li>Lender Email or Fax Number</li><li>Lender Legal Clause, eg: ISAOA,&nbsp; ATIMA, etc.</li><li>Loan Number - from Lender (Mortgage Company) or Mortgage Broker</li></ol><p><br /></p>View Answer
ExpandWhat is a Mortgage Clause?Cert Holder/Lender<p style="margin: 0in 0in 0pt;"><span style="font-family: Arial; font-size: 14pt;">A mortgage clause is the name of the lender, the address, loan number, and often any additional legal language such as ATIMA and/or ISAOA. </span></p>View Answer
ExpandHow much do Certificates Cost?Payment<span style="color: #1f497d; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;,&quot;Times New Roman&quot;; font-size: 14pt;"><span style="color: #000000;">Certificates are complimentary during the Association’s initial year of coverage so that we can capture all of the current owners information. After the initial year, the cost is $29.95 per certificate. &nbsp;Once you have selected your Association, the correct cost will be displayed.&nbsp;</span></span>View Answer
ExpandHow can I obtain future renewal certificates?Cert Association<p><span style="color: #1f497d; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;,&quot;Times New Roman&quot;; font-size: 11pt;"><span style="font-family: Arial;"><span style="font-size: 14pt;"><span style="color: #000000;">Any previously ordered certificate will be automatically updated once the Association’s renewal policy has been ordered, and a copy will be forwarded to the lender</span></span></span></span></p><p><span style="font-size: 14pt;"><span style="font-family: Arial;"><span style="color: #000000;">If you require an additional copy of any existing certificate, we will be happy to provide you a complimentary copy. You can either log into your OnDemandCerts account and choose one of your previously ordered certificates, or you can contact&nbsp;us and we will assist you with your request.</span></span></span></p><p><span style="color: #1f497d; font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;,&quot;Times New Roman&quot;; font-size: 11pt;"><span style="color: #1f497d; font-family: Calibri; font-size: 12pt;"><span style="font-family: Times New Roman;"><span style="font-family: Arial;"><span style="font-size: 14pt;"><span style="color: #000000;">Please note that we can only provide renewal certificates once the Association has ordered the new term. If the renewal term is not available, please contact the Association.</span></span></span></span></span></span></p>View Answer
ExpandI am a mortgage broker or lender and order multiple certificates for my clients. How can I keep it all organized?Cert Association<p><span style="color: #000000;"><span style="font-size: 14pt;">In your OnDemandCerts account you will be able to view and print any previously ordered certificate as well as succeeding renewals. Certificates will be sorted by order in which you hove purchased it; simply choose the corresponding certificate.</span></span></p><p><span style="font-family: Calibri; font-size: 12pt;"><span style="font-family: Times New Roman;"><span style="color: #1f497d; font-family: Calibri; font-size: 12pt;"><span style="color: #000000;"><span style="font-family: Times New Roman;"><span style="font-size: 14pt;"><span style="font-family: Arial;">Please note that renewal certificates will be automatically issued once the Association has ordered the new&nbsp;policy term. </span></span></span></span></span></span></span></p>View Answer
ExpandWhy do I need to pay for a Certificate when my Association has already paid for the policy?PaymentYour master policy is written for the common areas of the building. Your Lender requires a certificate specific to your Unit and Loan Number.View Answer
ExpandI have already purchased this Certificate, why am I being charged again?PaymentCertificates are specific to a Loan,&nbsp;Property and Insurance policy.&nbsp; If you have previously&nbsp;purchased a certificate for this Loan and Property, please complete <a title="Request for Credit" href="/secure/CreditRequest.aspx" target="_blank">a &#39;Request for Credit&#39; form, by clicking here.</a>&nbsp; Credit Requests are processed in the order received.&nbsp; Our goal is to&nbsp;complete the processing within 5 business days.&nbsp; In some cases, additional information may&nbsp;be requested to assist in processing.&nbsp;&nbsp;View Answer
ExpandMy Certificate has an Expiration Date in the near future, how do I get another one?Cert AssociationThe most recent Policy is used to create your Certificate when it is ordered through our website. In some cases the policy has not yet renewed for the following term. You may wish to follow up with the Management Company or Listing Real Estate Agent. When the policy does renew, a fresh certificate will be emailed to the registered user on this site and to the lender of record.&nbsp;View Answer
     
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